Shipping policy

Shipping Locations

Delivery Times

Here are the estimated delivery timeframes for all shipments:

• Order Cutoff Time: 5:00 PM (CET). Orders submitted after this time are processed on the next business day, which may extend the delivery timeline by one extra day.

• Processing Time: 1 to 3 business days (Monday through Friday). Once your order is processed, it will be handed off to one of our trusted delivery partners.

• Transit Duration: 4 to 9 business days (Monday to Friday).

• Total Estimated Delivery Time: Between 5 and 12 business days.

Carrier Services

We partner with well-established shipping carriers for deliveries within Australia:

• Australia Post

• StarTrack

• Aramex

Shipping Costs

Delivery Issues

If you experience any delivery-related concerns — such as delays, missing packages, or tracking problems — please reach out to our customer support team right away. We will assist you and ensure your order reaches you safely.

Tracking Your Order

Once your order has been dispatched, you will receive an email containing your tracking number. You can follow the progress of your shipment through our Order Tracking Page.

Questions?

Visit our FAQs page or contact our customer service team for support.

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Contact Information

Name of Company: Rincón Pardo

Website name: Pryvel

Address: Ridderstraat 60, Oosterhout, 4902 AC, Netherlands

Phone: +61 480 899 032

Email: info@pryvel.com

Contact Form: Get in touch here

Chamber of Commerce (KVK): 90940555
(Netherlands)

VAT Identification Number: NL004852467B83

Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (CET)

We aim to respond to all inquiries within 1–2 business days.

Last updated: February 19, 2026