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At Pryvel, we offer secure and flexible payment options to provide a smooth and dependable checkout experience for customers in Australia.

1. Accepted Payment Methods

We support the following payment methods:

Cards & Digital Payments:
American Express
Maestro
Mastercard
UnionPay
Visa

Digital Wallets:
Apple Pay
Google Pay
Shop Pay

Online Payments:
PayPal

All payments are processed securely via Shopify Payments or PayPal.

Currency & Tax
All prices are displayed and charged in Australian Dollars (AUD).
GST (Goods and Services Tax) is included where applicable.


2. Payment Processing

Payment is required in full at the time of checkout.

Orders are confirmed and prepared for dispatch only after payment has been successfully authorised.

If a payment cannot be processed or is declined, the order will be cancelled automatically.


3. Pricing & Currency

All prices shown on Pryvel are listed in AUD.

Prices may be updated at any time without prior notice.

Any applicable shipping costs, taxes, or duties (where relevant) will be clearly displayed at checkout before the order is completed.


4. Secure Transactions

We use SSL encryption and trusted payment gateways to safeguard all transactions.

Pryvel does not store or have access to customers’ credit card or payment information at any time.


5. Refunds & Chargebacks

Refunds are handled in accordance with our Return and refund policy

Unauthorised or fraudulent chargebacks will be formally contested.

If you encounter any payment-related issues, please contact us first at info@pryvel.com, and our support team will assist you.


6. Fraud Prevention

Pryvel reserves the right to review, place on hold, or cancel any order suspected of fraudulent or unauthorised activity.

For certain high-value orders, additional verification may be requested to ensure payment security and protect both our customers and our business.


7. Contact Information

Name of Company: Rincón Pardo

Website name: Pryvel

Address: Ridderstraat 60, Oosterhout, 4902 AC, Netherlands

Phone: +61 480 899 032

Email: info@pryvel.com

Contact Form: Get in touch here

Chamber of Commerce (KVK): 90940555
(Netherlands)

VAT Identification Number: NL004852467B83

Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (CET)

We aim to respond to all inquiries within 1–2 business days.

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