You can return your item within 30 days of receiving your order. For full details, please check our Return and refund policy.

You have 30 days from the date your order is delivered to return any eligible item. Returned products must be unused, in their original condition, and sent back with all original packaging, tags, and accessories.

More information can be found in our Return and refund policy.

No — we never charge restocking fees on returns.

Simply contact our support team. We’ll guide you through the entire return process from start to finish.

For detailed steps, please refer to our Return and refund policy.

Yes, we offer exchanges for eligible items. You have 30 days from the date your order is delivered to return or exchange your product. To be eligible, returned products must be unused, in their original condition, and sent back with all original packaging, tags, and accessories.

See our Return and refund policy for more information.

We currently ship to addresses within Australia.

For more details, please see our Shipping policy.

Here are the estimated delivery timeframes for all shipments:

• Order Cutoff Time: 5:00 PM (CET). Orders submitted after this time are processed on the next business day, which may extend the delivery timeline by one extra day.
• Processing Time: 1 to 3 business days (Monday through Friday). Once your order is processed, it will be handed off to one of our trusted delivery partners.
• Transit Duration: 4 to 9 business days (Monday to Friday).
• Total Estimated Delivery Time: Between 5 and 12 business days.

For more details, please visit our full Shipping Policy.

Yes — all Australian orders qualify for free shipping, with no minimum purchase required.

See our Shipping policy for full details.

We ship using trusted Australian carriers, including Australia Post, StarTrack, and Aramex.

Once your order ships, you’ll receive a tracking number by email.

You can follow the progress through our Order Tracking Page.

For additional help, please refer to our Shipping policy.

Orders can only be adjusted within the first 24 hours. After that, processing begins and changes may no longer be possible.

Accepted Payment Methods At Pryvel, we accept a wide range of secure payment methods for your convenience:

• American Express
  
• Apple Pay
  
• Google Pay
  
• Mastercard
  
• Maestro
  
• PayPal
  
• Shop Pay
  
• UnionPay
  
• Visa
  

All payments are processed in Australian Dollars (AUD).

If your payment doesn’t go through, try another payment method or contact our support team for assistance.

Delivery delays can happen. If your order exceeds the estimated delivery window, contact our support team and we’ll look into it right away.

If your tracking shows the package as delivered but you haven’t received it, please contact us as soon as possible.

We’ll look into the issue with the carrier and help resolve it for you

Let us know within 24 hours so we can update it before your order ships.